Refund Policy
Thank you for ordering from QuietRidge. We're dedicated to ensuring you enjoy our meals. However, if you need to request a refund, please review our policy below.
Returns and Refunds
Due to the perishable nature of our products, QuietRidge does not accept returns. However, we offer refunds under specific circumstances:
- Incorrect Order: If you receive a different item than what you ordered, please contact us within 2 hours of delivery via quietridge.site or +44 20 7837 1453.
- Quality Issues: If the food you received is not up to our high standards, please reach out within 2 hours of receipt.
- Missing Item: If an item from your order is missing, please notify us as soon as possible.
How to Initiate a Refund
To initiate a refund, please follow these steps:
- Contact us via quietridge.site or +44 20 7837 1453 within the time frame stated above.
- Provide your order number and a detailed explanation of the issue.
- If applicable, include photographic evidence of the issue with the delivered items.
- Our customer service team will assess the situation and, if your refund request is approved, process the refund.
Refund Processing
Refunds are processed using the original method of payment. Please allow up to 7-10 business days for the credit to appear on your account.
Exceptions
No refunds will be provided for:
- Orders not collected on time.
- Minor issues such as slight variations in topping distribution or crust thickness.
- Preferences related to taste or texture when the product has been prepared according to our standard recipes.
- Orders placed for the wrong location.
Contact Information
If you have any questions regarding our Refund Policy, please reach out to us at:
quietridge.site
Phone: +44 20 7837 1453
Address: 169 Rosebery Avenue, Clerkenwell, London, EC1R 4TJ, United Kingdom
Policy Updates
This policy was last updated on March 1, 2023. QuietRidge reserves the right to modify or update this refund policy at any time.